Warranty and Product Quality Guarantee

Effective Date: January 1, 2025

At Pia Import Export International LLC, we are committed to delivering high-quality products and exceptional service. This Warranty and Product Guarantee outlines the terms under which we ensure the reliability and performance of the products we supply.

1. Product Quality Guarantee

• All products undergo strict quality control checks before dispatch.
• We guarantee that the goods you receive will match the description, specifications, and quality stated at the time of purchase.
• Should there be any discrepancies or defects upon delivery, we encourage customers to report the issue within 3 days of receiving the product.

2. Warranty Coverage

We offer limited warranties on eligible products based on category and supplier guidelines:

• Electronics and Machinery: Covered by a manufacturer’s warranty ranging from 3 to 12 months, depending on the item.
• Consumer Goods: Warranty terms vary by product type and brand.
• Non-perishable Goods: Eligible for replacement or refund if defects are reported within the warranty window.

3. What the Warranty Covers

• Manufacturing defects
• Operational faults not caused by misuse or negligence
• Incorrect or missing components

4. What the Warranty Does Not Cover

• Damage caused by misuse, accident, or unauthorized repairs
• Normal wear and tear
• Consumable parts (e.g., batteries, filters, etc.) unless explicitly guaranteed
• Products not purchased directly from Pia Import Export International LLC

5. How to Make a Warranty Claim

To initiate a claim, please email warranty@piaimportexport.com with the following:

• Order number
• Product name and serial number (if applicable)
• Clear photos or videos showing the defect
• A brief description of the issue

Our support team will guide you through the next steps, which may include product return, inspection, or exchange instructions.

6. Remedies

If your claim is approved under warranty, we will:

• Repair the product
• Replace it with the same or equivalent item
• Offer a partial or full refund, depending on the circumstances

7. Contact Information

If you have questions about our warranty policy, please contact us: